If you have a complaint against an airline, don’t waste your time with low-level Customer Service reps.
If you want action, seek out those who are empowered to make it happen.
But who are those people? And how do you track them down?
You start by realizing that every major airline has a website. And that website can usually be counted on to list the top honchos of the company.
Even if it doesn’t, you can usually obtain this information on the Internet. Go to “Google” and type “[Name of airline] board of directors.”
This should arm you with:
- The name of its CEO; Its mailing address;
- Its phone number for reaching its top executives; and
- Its website and/or email address.
Below are listed:
- The names of the CEOs of the major United States airlines;
- Their mailing addresses;
- Their corporate phone numbers and (where given)
- Their email addresses.
Remember: The names provided below will not stay permanent. You must do your own research to ensure you’re reaching the right person.
Send out a letter addressed “To Whom It May Concern” or to the wrong official–and you’ll instantly be branded as a lightweight. This only shows you were too lazy or stupid to find out who holds power in the company.
But a well-written letter addressed to the key decision maker(s) will instantly warn top executives: “Take this person seriously.”
AMERICAN AIRLINES
William Douglas Parker – Chairman, President and Chief Executive Officer, AMR Corporation / American Airlines Group, Inc., Fort Worth, Texas
Robert Isom – President
Mail:
P.O. Box 619616
DFW Airport,
TX 75261-9616
Phone: (817) 963-123
Click here: American Airlines Board of Directors
DELTA AIRLINES
Edward H. Bastian – Chief Executive Officer
Francis S. Blake – Chairman of Delta’s Board of Directors
Click here: Delta Air Lines Newsroom – Leadership
Mail:
Delta Air Lines, Inc.
1030 Delta Blvd.
Atlanta, Georgia 30354
Phone: (404) 715-2600
SPIRIT AIRLINES
Robert Fornaro – President and CEO
John Bendoraitis – Senior Vice President and Chief Operating Officer
Ted Christie – Executive Vice President and Chief Financial Officer
Address:
2800 Executive Way
Miramar, FL 33025
Phone: (954) 447-7920
Email: http://www.spiritair.com
JETBLUE AIRWAYS
Robin Hayes – President and Chief Executive Officer
Mike Elliott – Executive Vice President, People
Steve Preist – Executive Vice President, Chief Financial Officer
JetBlue Airways Corporation Corporate Office | Headquarters
118-29 Queens Blvd.
Forest Hills, NY 11375
Website: http://www.jetblue.com
Phone: (718) 286-7900
Toll Free: (800) 538-2583
UNITED AIRLINES
Oscar Munoz – Chairman, President and Chief Executive Officer, United Continental Holdings, Inc
Gerry Laderman – Senior Vice President, Finance, Procurement and Treasurer
Shareholders and other interested parties may contact the United Continental Holdings, Inc. Board of Directors as a whole, or any individual member, by one of the following means:
- Writing to the Board of Directors, United Continental Holdings, Inc., c/o the Corporate Secretary’s Office, HDQLD, 77 W. Wacker Drive, Chicago, IL 60601; or
- Emailing the Board of Directors at UALBoard@united.com
If neither of these methods seems to work, try these:
Mail:
P.O. Box 66100
Chicago, IL 60666
Email: InvestorRelations@united.com
Phone (general): (800) 864-8331
Phone Investor Relations: (312) 997-8610
United Continental Holdings, Inc. – Investor Relations – Board of Directors
ALASKA AIRLINES
Bradley D. Tilden – Chairman and CEO
Ben Minicucci – President and Chief Operating Officer
Brandon Pederson – Executive Vice President Finance and Chief Financial Officer
Corporate Offices
P.O. Box 68900
Seattle, WA 98168
Phone: (206-433-3200
Click here: Executive Leadership – Alaska Airlines
SOUTHWEST AIRLINES
Gary C. Kelly – Chief Executive Officer and Chairman of the Board at Southwest Airlines, the parent company for AirTran
Thomas Nealon – President
Tammy Romo – Chief Financial Officer, Executive Vice President
Click here: Board of Directors – Southwest Airlines
Southwest Airlines Corporate Headquarters Address:
2702 Love Field Drive
Dallas, Texas 75235
Telephone: (214) 792-4223
AIRTRAN
AirTran Airways is a wholly-owned subsidiary of Southwest Airlines. Thus, complaints against Airtran should be directed to the top executives of Southwest.
FRONTIER AIRLINES
Barry F. Biffle – President and Chief Executive Officer
Ashok Shah – Vice President of Finance
Click here: Frontier Airlines, Inc.: CEO and Executives – Bloomberg
Address:
Frontier Airlines
7001 Tower Road
Denver, CO 80249
Phone: (720) 374-4200
HAWAIIAN AIRLINES
Mark B. Dunkerley – President and Chief Executive Officer
Jeff Helfrick – Vice President Customer Service
Jay Schaefer – President and Treasurer
Click here: Board of Directors | Hawaiian Airlines
Headquarters Address:
Hawaiian Airlines
3375 Koapaka Street, G-350
Honolulu, HI 96819
Telephone: 808-835-3700 (Monday through Friday, 8:30 a.m. – 5:00 p.m. HST)
ALLEGIANT AIR
Maurice J. Gallagher, Jr. – Chairman and Chief Executive Officer
John Redmond – President
D. Scott Sheldon – Executive Vice President and Chief Financial Officer
Click here: Corporate Governance – Board of Directors | Investor Relations | Allegiant Air
Head office:
Allegiant Air Corporate Office
8360 South Durango Drive
Las Vegas, Nevada, 89113
Phone number: +1 702 851 7300
VIRGIN AMERICA
Donald J. Carty – Chairman of the Board
Samuel K. Skinner – Vice Chairman of the Board
Stacy J. Smith – Executive Vice President and Chief Financial Officer
Click here: Virgin America – Corporate Governance
Address:
3555 Airport Blvd.
Burlingame, CA 94010
Phone: (877) 359-8474
Email: http://www.virginamerica.com
Your best bet: Contact the CEO–as the highest-ranking officer, he can’t claim his hands are tied by superiors.
Next best: Contact the Chief Financial Officer–anyone charged with company profits will be instantly concerned about a problem that can cost big money.
For your complaint to be addressed, it must first be put in writing–whether in a letter and/or an email. Most likely, several letters and/or emails.
Even in our video-oriented society, the written word still carries far greater weight than the spoken one. A document can be used as evidence in a civil lawsuit.
